At ZOKO Technologies, we are committed to providing a seamless and transparent experience for all your prepaid recharge and bill payment needs. Please read our refund policy carefully:
If you accidentally recharge an incorrect mobile number and the transaction status is marked as successful, we regret that we cannot process a refund in such cases. We advise all users to verify the mobile number carefully before confirming any transaction.
In the event of a failed recharge or bill payment (where payment is deducted but the service is not activated), we offer two refund options:
Service Not Activated: If your transaction is marked as successful but the service hasn’t been activated, please contact our support team immediately.
Email Support: You can also reach us at zokotechnologies@gmail.com
Level 2 Escalation: For unresolved concerns, escalate the matter to zokotechnologies@gmail.com
Note: ZOKO Technologies acts as a facilitator between customers and telecom/DTH operators. While we strive for prompt resolutions, certain delays or failures may occur due to technical issues or third-party systems.
We appreciate your trust and cooperation. For any queries or assistance regarding our refund policy, feel free to connect with our support team.
Thank you for choosing ZOKO Technologies !